Terms and conditions

  • All grooming costs are payable in full on collection of your dog.   Please refer to Price list for more details.
  • Your dog may be photographed before during and after its groom.  These images may be used on V.I.Poochies website and our facebook page.
  • Please arrive on time to collect you dog, if you do not we may use our large holding pens to place your dog until you collect, we also may charge daycare fees if you are more than half hour late.
  • Cancellations must be made more than 24 hours before your appointment. Failure to do so will incur a £10 fee, this fee needs to be paid in full before your next appointment can be booked.
  • It is our policy to remove any neglected and matted coats, by clipping short, we will not put the dog under any suffering for vanity. This is supported by the animal welfare act.
  • fleas, if your dog is found to have fleas we charge £10 added to you original groom price, if  your dog is riddled we may contact you to collect your dog and refuse the groom. This is not only for the health of other customers but also for our own dogs who are in the salon. This can be expensive for the salon due to using flea shampoo, spray and cancellation of other dogs in that day.